Resume

I have professionally proven that putting the customer first produces superior business results. I bring great enthusiasm, experience, and insight to any problem, and seek a position where I can express my creativity to build great online experiences that produce results that work in the real world.

Vice President/Director, User Experience / Publicis Modem

2008–2010

San Francisco, CA

Partial client list: PayPal, LG, UBS

• Established core discipline definitions and practice methods
• Successfully led major site revamps for PayPal and LG
• Recruited and managed team of full-time and contract designers, including utilization and billable percentages
• Collaborated across the agency network on projects and strategic initiatives
• Established interaction pattern libraries and style guides for agency and partners

Director, User Experience / Real Branding

2007–2008

San Francisco, CA

Partial client list: Disney, ABC, ESPN, Anheuser-Busch

• Worked with company leadership to develop overall company processes and deliverables
• Developed and maintained strategic plans with clients and partners
• Provided thought leadership to internal and client teams throughout the project cycle
• Supported business development and account services to find opportunities to grow and deepen client relationships

Senior Information Architect / Tribal DDB

2005–2006

San Francisco, CA

Partial client list: Clorox, NBC Universal

• Led internal account, creative, and technical teams in the ideation of strategy, site evolution, and functional exploration for all projects
• Worked with clients to determine and execute overall brand strategies into their online transactional and marketing initiatives
• Developed internal processes, documentation standards, and methodology guidelines for the department and internal teams

Senior User Experience Designer / EVB

2005–2007

San Francisco, CA

Partial client list: Adidas, LeapFrog, Wrigley

• Led project-level strategy including personas and content strategy, and customer engagement definitions
• Worked with third-party vendors to design and implement customized e-commerce solutions
• Defined best/standard practice guidelines for projects

Information Architect / Grey Global Group

2003–2004

San Francisco, CA

Partial client list: Oracle, Wells Fargo, Network Associates, Veritas

• Documented all aspects of projects by providing wire-frames, use-case scenarios requirements documents, exception handling, schedules, and budgets
• Led discovery and scope gathering teams, and assisted account groups in the creation of proposals
• Managed day-to-day relationships with clients
• Implemented and maintained bug and feature tracking applications and processes
• Prepared documentation and managed application training for internal and client teams

Executive Producer / Epylon Corporation

1999–2001

San Francisco, CA

• Led internal teams in the evolution and iteration of key products and services
• Designed and implemented processes for the department and company with regard to interactive and application development
• Recruited and managed rapid-response team for the implementation of core client integration needs
• Designed the interface and workflow for Epylon products, and oversaw the development of a custom-built content management application
• Worked on standards and compliance manuals to guide the development and execution of all internal projects

Academy of Art University

2008–Present

San Francisco, CA

Directed Study Advisor for students in the graduate program, School of Computer Arts New Media

Rhode Island School of Design

Providence, RI

BFA, industrial design, with emphasis on man/machine interface design

University of Minnesota

Minneapolis, MN

Liberal arts, with emphasis on economic and political sciences